Fruit of the yew lyrics2/14/2023 After finally opening the door panel he saw the burned out piece and accused us of continuing to use the dishwasher. This was unnecessary as the problem was in the door. He first tried to yank the entire unit away from the wall and became frustrated because he didn't know where the screws were. From the get go, John was stand-offish and confrontational. However, my son answered the door when he arrived so there was no wasted time for him sitting around waiting for us, but this may have put him in a bad mood prior to arrival. Now, I must disclose that I didn't have my phone ringer on this morning, so I missed the phone call from John the technician. He said a part would need to be ordered and they'd schedule a follow up appointment once it came in, shouldn't be a big deal.Today was the follow up appointment and it could not have been more different. He showed the problem, and it was blackened and charred. He was polite and friendly, and diagnosed the problem as the "relay on board fried". Our dishwasher needed repair and Justin came out for the initial consult. However, our most recent interaction left a bad taste in our mouth. We've used AAA in the past and always been happy with the work.
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